Booking System and Availability

Appointments can only be made on the website. 

A free 30 minute pre-booking chat can be arranged via the bookings page.

All appointments must be paid for at the time of booking for the appointment and can be made on the booking/scheduling system safely online. Appointments at the same time each week cannot be guaranteed. Each appointment is for the duration stated when booking, extensions cannot be offered, except by prior arrangement. There is no waiting list. The frequency and number of sessions is at your discretion, this can be discussed as part of your treatment plan during your initial session. When making an appointment via the booking system, you will receive a booking confirmation and a reminder before your appointment. Before your first appointment you will also receive an online assessment form, please complete as much detail as possible as this will make our initial session more efficient.  Please provide contact details for any health professionals or next of kin. Assessment forms are not required for supervision, events or group sessions. Options for in-person, online, individual or couples therapy will be offered as part of your booking. A free 30 minute consultation is also offered. Location address and parking details for in-person sessions will be provided alongside your booking.

You may book all your sessions in advance at your chosen time, or you may book one session at a time. All group courses and programmes are booked in advance for the course duration or as stated. For payments, this website uses Stripe which is a secure mobile and online payment service which accepts all major debit and credit cards from customers worldwide.

You must be over 18 to register. If you are under the age of 18, you must ask a parent or guardian to register on your behalf. Both yourself and your parent or guardian will be subject to these terms and conditions, sessions and material will still be kept confidential in accordance with practice guidelines.

If there are technical system issues encountered during the booking process, please email hello@josieseydel.com and your booking/cancellation will be rectified as soon as possible.

If for any reason you are unable to attend your appointment, please let me know as soon as possible. The required notice for cancellation is 48 hours. where there is less notice of cancellation, or if the appointment is missed, you will be charged the full fee. With adequate advanced notice, where possible, you may be offered an alternative appointment.

Unattended appointments will be considered as cancellations after 15 minutes. For you to receive a full refund in the event of a cancellation you must cancel in advance of 48hrs.

You will be given as much advance notice as possible in terms of the holidays or needing to cancel your appointment for any other reason.

Letters and psychological reports can be provided for GPs, healthcare providers and insurers upon request. You are welcome to receive duplicate copies of any said letters or psychological reports, upon request, unless this is prohibited for legal purposes.

Psychological therapy sessions will be ended upon mutual agreement once your treatment has been concluded. Endings will ideally take place in a planned manner and with the option of follow-up sessions if required. It is standard practice for me to write to health professionals, such as GPs, with your consent, to inform them that our work has ended and update them on your progress. If I have not had contact from you for at least 1 month following the commencement of therapy, without prior arrangement, I will contact you to inform you that I will be closing your case file and our work will be considered concluded for the time-being. I operate an ‘open door’ policy, so please do not hesitate to contact me again in the future should you require my services again.

I (Josie Seydel) reserve the right to terminate a session, without a refund, if it is considered that I am at risk. Personal threats, offensive or inappropriate behaviour and/or verbal abuse are not tolerated and the session will be cancelled with immediate effect without refund of any monies or remaining time of the booked session.